If “something ain’t adding up” was a person, it would be that of a local Uber driver.
Most people familiar with the ride-sharing app know that the drivers do not receive the full amount of funds from a ride. According to the operating model, a portion of the charged fees goes to the driver and another to the company. Pretty standard, right?
However, a recent situation revealed that one driver only received about 45 percent of the funds charged for what appeared to be a surged ride.
Twitter user @DjWalt_ showed the details of one of his recent Uber rides. And while he was okay with the high price, long drive time, and short distance, he was more shocked to learn that his driver got a small portion of the $90 ride he had paid for.
According to his tweet, the Uber driver earned $40 from the ride, meaning Uber took 55 percent of the fees associated with the trip.
Hey @Uber before I jump to conclusions about predatory practices and whatnot.. This 9 mile/30 min. ride was $90 – cool.. but our driver showed us that he received $40 from the transaction. Am I missing something? That’s 55% 👀👀 pic.twitter.com/yT149ktDK3
— Juice (@DjWalt_) December 5, 2022
Based on the payment policy from Uber, the ride-sharing app should only be charging its drivers a 25 percent fee on all fares.
Uber’s website also confirms that the fee covers the following:
- The use of Uber software
- Collection and transfer of fares
- Credit card commission
- Distribution of invoices to clients
So, Why Did Uber Charge 55 Percent Of The Ride In Question?
There have been no official statements made by the ride-sharing app in response as of this writing. However, other customers have replied to @DjWalt_, noting they had similar experiences.
As previously reported by AfroTech, an Uber Eats delivery driver was brought to tears in a viral video after receiving a low payout from the app in 2021.
While it is not confirmed, this percentage discrepancy could be the cause of the uptick in support for tipping ride-share drivers. Once a ride is confirmed, customers can rate and disclose their driving experience and tip the driver based on customer satisfaction.