The future of tech is being shaped by innovative minds, and at ServiceNow, the spotlight is on the brilliant individuals who are driving change. At the forefront of this narrative is Kendra Bailey, a Generative AI (GenAI) solutions architect at ServiceNow. Her testimony is one of perseverance, growth, and the power of embracing one’s unique perspective.
Building skills to provide solutions
Kendra’s journey began seven years ago as a tester and intern with a ServiceNow partner. In less than a year, she transitioned into a full-time developer role, taking the reins on her first project. Her trajectory within the ServiceNow ecosystem exemplifies what’s possible when skill meets opportunity. Now, as a GenAI solutions architect, she is committed to advancing generative AI solutions, ensuring customers have seamless experiences and successful outcomes with ServiceNow’s technology.
Getting out of her own head
For many Black professionals in tech, imposter syndrome and self-doubt can be some of the toughest barriers to overcome. Kendra candidly reflects on her biggest challenge: “Being in my own head. That was the main thing—getting over that hurdle in my own mind, showing up as my authentic self, and embracing that my unique perspective added value.”
Jumping past that fear proved to be a game changer for Kendra, and proves that success isn’t always about how you got there—it’s about the fact that you made it.
Investing in the future: ServiceNow’s Launchpad Program
ServiceNow isn’t just cultivating talent at the top—it’s also nurturing the next generation. The company’s Launchpad program is designed to support early-career professionals, offering mentorship and career development opportunities across different business units. Initiatives like these reinforce ServiceNow’s commitment to building a thriving workforce and creating belonging for everyone.
Advice for aspiring tech professionals
Kendra’s tips for those looking to break into tech is both practical and powerful:
- Leverage your strengths: Identify what you already do well and how those skills can transfer into tech.
- Master communication: Learning how to communicate effectively can set you apart and open new doors.
- Network with purpose: Build connections both in-person and virtually, but also think about how you can be of service to others.
- Find your ‘why’: Understanding your purpose is key to staying motivated. “Why did you get into this space? Why are you doing the things that you’re doing?” Kendra emphasizes the importance of staying connected to that purpose.
The power of representation and belonging
Kendra’s story underscores the importance of representation in tech—because when we see someone who looks like us thrive, we believe we can too. As ServiceNow continues to shine a light on its incredible talent, it sets a precedent for an industry that is more united, innovative and impactful. The future of tech isn’t just being built—it’s being shaped by the voices and experiences of those who dare to show up, lift up others as they climb and make a difference.