The future of tech is being shaped by innovative minds, and at ServiceNow, the spotlight is on the brilliant individuals who are driving change. At the forefront of this narrative is Kendra Bailey, a Generative AI (GenAI) solutions architect at ServiceNow. Her testimony is one of perseverance, growth, and the power of embracing one’s unique perspective. Building skills to provide solutions Kendra’s journey began seven years ago as a tester and intern with a ServiceNow partner. In less than a year, she transitioned into a full-time developer role, taking the reins on her first project. Her trajectory within the ServiceNow ecosystem exemplifies what’s possible when skill meets opportunity. Now, as a GenAI solutions architect, she is committed to advancing generative AI solutions, ensuring customers have seamless experiences and successful outcomes with ServiceNow’s technology. Getting out of her own head For many Black professionals in tech, imposter syndrome and self-doubt can be...