According to Indy100, Apple will reportedly pay millions of dollars in compensation to a 21-year-old student, after explicit photos from her phone were posted to social media by iPhone repair technicians.
The incident occurred in 2016. The settlement explains that the student took her device to a repair store in California which was operated by an Apple contractor by the name of Pegatron.
The lawsuit discloses that the unnamed student’s phone was sent to the tech company because it wasn’t working. Allegedly, a pair of technicians working on the student’s device posted “10 photos of her in various stages of undress and a sex video” to the social media platform, Facebook in order to make it seem as though she uploaded them herself.
In order to keep the case private, Apple was not named within the lawsuit and was instead referred to as “customer.”
Since the situation was brought before the court, the employees were subsequently fired.
Legal filings from the case revealed that the student’s lawyers were asking for $5 million for an “infliction of emotional distress.” It is still unclear as to how much money Apple gave the student.
Immediate action was taken by Apple when they heard about the incident.
“We take the privacy and security of our customers’ data extremely seriously and have a number of protocols in place to ensure data is protected throughout the repair process,” an Apple spokesperson tells Indy100. “When we learned of this egregious violation of our policies at one of our vendors in 2016, we took immediate action and have since continued to strengthen our vendor protocols.”
Since 2019, Apple has increased its privacy efforts and took steps to undercut unauthorized repairs to devices from third-party companies noting that it would impact customer’s privacy.
A result of this was the Independent Repair Provider program which was initially only accessible to iPhones that were out of warranty to be repaired by third-party companies.
Earlier this year, Apple confirmed that the program would expand worldwide to over 200 countries in order to provide safe and reliable repairs to their products.