The traditional workforce as we knew it changed drastically in 2020. Within a matter of weeks, the workplace environment across many industries transitioned from in-person interaction to digital correspondence. With the way the world is currently handling the coronavirus pandemic, this will probably be the norm for the foreseeable future. New adaptations call for new routines, and various industries are tapping into new technology protocols, such as intelligent automation, to keep their businesses afloat. UK-based software development company, Blue Prism, defines intelligent automation as a “ business-developed, no-code automation that pushes the boundaries of robotic process automation (RPA) to deliver value across any business process in a connected enterprise.” This mode of technology is becoming rapidly popular, and many industries see it as the future of work. Industries are compelled to evolve based on the high demands to deliver services digitally compared to the traditional...