Comcast has appointed Rasheedah Carr as its new vice president of engineering for its Houston operations, the company shared in a press release.

Carr first joined Comcast Houston in 2017 as the company’s director of customer experience in Houston and most previously served as Comcast’s Colorado area vice president of technical operations before being promoted. In this role, she was responsible for 600 employees and served more than 1.2 million customers in Colorado.

Carr is now back in Houston for her new position as vice president of engineering, where she will lead the implementation of engineering initiatives to promote more network reliability and foster fast paced growth, a press release states.

“Rasheedah is a leader whose proven success for implementing operational efficiencies and developing people to enhance the customer experience will be an asset to the Houston Region,” said Ralph Martinez, regional senior vice president of Comcast Houston. “Her commitment and expertise will be instrumental in implementing new initiatives to not only sustain network reliability but also support its growth and expansion.”

Carr is not new to working in the corporate tech sector, and she’s known for climbing the leadership ladder. Prior to joining Comcast, she worked at Verizon for 14 years in various leadership roles ranging from manager to senior consultant and she held the role as lead process engineer before her departure in late 2014, according to her Linkedin page. Carr then worked as the director of operations for Frontier Communications for two and a half years, which is a telecommunications company that acquired Verizon Communications in 2016.

Carr is a Howard University graduate and she holds a degree in political science from the prominent HBCU. She also earned an MBA from Long Island University.

This key hire comes after Comcast made a promise a few years ago to focus and transform customer experience. Along with Carr, there are three other women on Comcast Houston’s leadership team, two of which are Black women.