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Forethought Raises $17M From Investors Like Diddy With New Approach to Automated Customer Service

Tired of yelling for a representative when chatting with bots when you call in for customer service at your favorite companies? This CEO is working to change that. Deon Nicholas, CEO of Forethought, says that his three-year-old startup is built differently. For his company, he uses artificial intelligence software rather than automated decision trees. “We know you’ve been burned,” said Nicholas. “But that wasn’t artificial intelligence. It was a lot more artificial than it was intelligent.” The San Fransisco-based company offers a tool called Agatha that works with service agents to help them triage support tickets and resolve them on its own through the use of an AI software that gets smarter at anticipating solutions over time and using natural language processing. So far, the company reports that they have resolved more than 500,000 claims automatically and investors have noticed, per Forbes. In an announcement on Wednesday (Nov. 25), Forethought shared that it’s raised $17...

Nov 27, 2020