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Maybe It's Not Them, It's You: Avoid These Communication Habits that Create Toxic Environments

Recently, Away Luggage Company CEO Steph Korey stepped down after an investigation by the Verge highlighted the company’s toxic work culture. From Korey reportedly using Slack to publicly critique work and label an employee “brain dead” to sending late-night messages  — Away is a case study in how not to communicate in the workplace. Like the Away company, if you have a communication problem in the workplace, chances are: Work is being duplicated (or not done at all). The finished product isn’t what you expected. There is a high turnover rate. There are recurring errors or delays in products or services. Your team is silent in meetings and no one speaks up to offer ideas or share their experiences. While it’s often second nature for managers to blame “lazy” or “incompetent” employees, frequent communication issues are often a symptom of a much deeper problem. A bad system, an outdated process or pattern of behavior from the company’s higher-ups are often the culprits. Here’s how to...

Kandia Johnson

Dec 26, 2019