Some Bank of America members are in a frenzy due to allegedly missing funds in their accounts.
I Am PISSED. @BankofAmerica and @Zelle yall need to get it together and give me my damn money back!!!
I have been calling BOA since 8 this morning !!! After waiting 45 minutes on hold they are literally started ending the calls !! What’s going on !?!?
— Nykaira (@nykaira_) January 18, 2023
Customers have taken to social media to share their disbelief when they checked their bank accounts on Jan. 18, due to an alleged outage impacting the systems of Bank of America and Zelle.
According to Downdetector, claims of Zelle’s outage increased drastically starting at 7 a.m. EST.
“So, I woke up to find hella Zelle deposits missing from my Bank of America account. When I called customer service they said ‘due to extenuating circumstances we cannot take your call’ and the phone hung up,” writer Gennette Cordova tweeted.
So, I woke up to find hella Zelle deposits missing from my Bank of America account. When I called customer service they said “due to extenuating circumstances we cannot take your call” and the phone hung up.
— GNCordova (@GNCordova) January 18, 2023
Customers took to Twitter to express what an inconvenience this has been for them.
So cool how @BankofAmerica magically disappeared a large Zelle transaction that HAD ALREADY POSTED and I had used to pay bills. Now I’m extremely in debt in my checking and I can’t get ahold of them. Unbelievable.
— Brianna (@briannaleopard) January 18, 2023
There’s a Bank of America issue where zelle transfers after 1/9 arent being reflected in the balances of ur bank account. I almost lost my mind when I saw $2,000 was missing from my account.
Not accepting calls because of “extenuating circumstances” is insane. CALL ME!!!
— Greggie Murphy (@gregNEVERchills) January 18, 2023
According to Bleeping Computer, a message from Bank of America was sent out, informing customers transactions from Saturday leading up to Tuesday was delayed.
The outlet also reported that the bank has started the process of restoring the missing funds back to its members.
“Zelle transactions made between January 14 and January 17 may be delayed in occurring and posting to accounts as requested,” a message from Bank of America read, according to Bleeping Computer. “Transfers will be completed and will appear in your account activity and balances as soon as possible. We apologize for any delay or inconvenience.”